Here are the most frequently asked questions about LeagueApps Gateway.
My Gateway is UNVERIFIED, what do I do?
How do I fix a failed bank transfer?
Why do you need my SSN and Tax ID?
How do I play my LeagueApps bill?
When will money be deposited into my bank account?
What payment methods can I accept?
How do I process a refund?
How do I qualify for non-profit rates?
How do I handle disputes?
How do I change my bank account?
How do I view Amount Collected and Bank Transfers?
What will a customer see on their credit card statement?
What will my organization see on our bank statements?
Do I have a Merchant Account ID Number?
You will receive an email prompting you to provide additional information to verify your account. Use the link in the email or login to your admin console and follow these directions.
- Click [Reporting] > [Gateway Dashboard]
- Click [UNVERIFIED] in the top right corner
- Click [Submit verification documents]
- Submit the requested information (Full SSN or File Upload of Drivers License)
If your gateway account does not have a positive balance, the refunded amount will be withdrawn from your connected bank account.
Click to read about Dispute Categories, Handling Disputes and Dispute Statuses.
For example, if you process your first transaction on April 1st. All charges from April 1st to April 7th (7-day verification window) will be transferred and deposited to your bank on April 9th. Transactions from April 8th will be transferred on April 10th. Transactions from April 9th will be deposited on April 11th.
NOTE: weekends do not count towards the 2 or 7-day window, only business days (weekdays excluding national holidays where banks are closed).
Transactions are batched together for a bank transfer at 8pm EST. The 8pm cutoff cannot be changed. LeagueApps Gateway is powered by Stripe. Stripe is a global treasury network working with a wide variety of banking partners to insure money can be paid out to users bank accounts in a timely manner. Banks have specific cutoff times for when payout submission needs to be made, if missed Stripe banking partners cannot guarantee payout processing according to the agreed time and there could be delays. Stripe has a global process of batching payments at 8pm (EST) to ensure all banks cutoff times are met and that payouts are delivered as soon as possible.
How do I view my Gateway Account details, such as Amount Collected and next Transfer Date and Amount?The LeagueApps Gateway Dashboard gives you access to view account information, incoming funds, bank transfers, lifetime volume, payment listings, account balance and disputes. Learn more about the Dashboard here.
- Incorrect bank account number was entered
- Savings account was entered (only Checking Accounts will work)
- Your bank rejected the deposit
- There was an issue with your bank at the time of the transfer
- Your bank account will not permit withdrawals, which is necessary in order to process refunds.
Most failed transfers are reconciled by updating your bank account in LeagueApps. Login to your LeagueApps Admin Console, there will be a notification on your main dashboard. Click the notification to go to directly to your Gateway Dashboard.
Then click [Change Bank Information] and re-enter the desired checking account.
The failed transfer will automatically be reprocessed in 1-2 business days.
email@example.com for any specific LeagueApps Gateway questions.